Privacy Policy

Big Creative Pty Ltd
Canberra, Australia
Website: https://bigcreative.co
Last updated: 6 November 2026

1. General

Big Creative Pty Ltd respects your privacy and is committed to protecting personal information.

We provide digital advertising, marketing, website development and customer enquiry services to Australian businesses.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information through our website, our services and our authorised integrations with platforms including Meta, Facebook, Instagram and Google.

We handle personal information in accordance with applicable Australian privacy laws.

2. Information We Collect

Depending on how you interact with Big Creative, we may collect:

Your name, email address and telephone number.
Business names and contact information.
Details submitted through enquiries, forms or correspondence.
Advertising account, campaign and business Page information.
Advertising performance data, including impressions, clicks, interactions and conversion events.
Website usage information, including device information, browser information, IP addresses and website interactions.

We collect information directly from you, from businesses that engage our services and through authorised technology and advertising integrations.

3. How We Use Information

Big Creative uses information to:

Respond to enquiries and communicate with customers.
Provide advertising, marketing and website services.
Create, manage and measure advertising campaigns.
Manage authorised Facebook Pages, Instagram accounts and related business assets.
Deliver customer enquiries to the relevant businesses.
Measure advertising effectiveness and improve our services.
Maintain security, prevent misuse and meet legal obligations.

We use information for the purposes for which it was collected and other purposes permitted by applicable law.

4. Meta, Facebook and Instagram

Big Creative uses Meta's official APIs to provide advertising and business management services on behalf of authorised clients.

Our Meta application may access advertising account information, campaign configurations, advertising performance, Page information and associated engagement data, depending on the permissions granted.

We use this information to create, manage, monitor and improve advertising campaigns and related business services.

Our access is limited by the permissions granted through Meta and the business assets assigned to Big Creative.

We do not sell Meta platform information to data brokers or use it for unrelated purposes.

Meta independently processes information under its own privacy policies. You can learn more at Meta's Privacy Policy.

5. Sharing Information

We may disclose information to trusted service providers where necessary to deliver our services.

These may include:

Meta, Facebook and Instagram.
Google advertising and analytics services.
Website hosting and technology providers.
Email delivery and customer communication services.
Businesses for which we manage advertising and customer enquiries.

When someone submits an enquiry intended for one of our clients, the information may be shared with that business so it can respond.

We do not sell personal information.

6. Cookies and Analytics

Our website and services may use cookies and similar technologies to understand website activity, measure advertising performance and improve the customer experience.

Depending on the website and its configuration, these technologies may include Google Analytics and Meta advertising measurement tools.

You can manage or disable cookies through your browser settings. Some website features may be affected if cookies are disabled.

Where required, we will seek consent for the use of relevant tracking technologies.

7. Storage and Security

Big Creative takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss and misuse.

These measures may include access controls, restricted credentials, secure hosting and appropriate security practices.

Information may be processed or stored using technology providers located in Australia or overseas, including the United States and other countries where our providers operate.

We retain information for as long as reasonably necessary to provide our services, maintain business records or comply with legal obligations.

8. Access, Correction and Data Deletion

You may contact Big Creative to request access to personal information we hold about you, request a correction or ask for your information to be deleted.

To request deletion of personal information associated with our website, services or Meta application:

Send an email to our privacy contact address listed below.
Use the subject line "Personal Data Deletion Request".
Explain which information or service your request relates to.
Provide enough information for us to identify the relevant records and verify your authority to make the request.

We will review your request and respond in accordance with applicable law.

Where appropriate, we will delete or de-identify information that is no longer required. Some information may need to be retained for legal, security or recordkeeping purposes.

You may also remove Big Creative's application permissions through the relevant Facebook or Instagram account settings.

Removing our access does not automatically remove information independently held by Meta or other providers.

9. Marketing Communications

Where we send promotional marketing communications, we provide appropriate options to unsubscribe or withdraw consent.

Submitting a customer service enquiry does not automatically mean that you have agreed to receive promotional marketing.

10. External Websites

Our website may contain links to websites and services operated by third parties.

Big Creative is not responsible for the privacy practices of those independent websites. We recommend reviewing their privacy policies before providing personal information.

11. Privacy Enquiries and Complaints

If you have questions about this Privacy Policy, wish to access, correct or delete information, or want to make a privacy complaint, please contact:

Big Creative Pty Ltd
Canberra, Australia
Website: https://bigcreative.co
Email: [INSERT MONITORED EMAIL ADDRESS]

We will review privacy complaints and respond as appropriate.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. Changes to This Policy

Big Creative may update this Privacy Policy to reflect changes in our services, technologies, practices or legal obligations.

The current version will be available on this website with its latest revision date.